Optimize the management of your interactions with our intuitive, high-performance cloud telephony solution thanks to generative AI.
Our proprietary AI, specially designed for customer relations, helps optimize contact centers of any size and manage omnichannel customer interactions.
Qualify your calls with the intelligent IVR. Increase your availability with a high-performance voicebot and other self-care solutions.
Route calls directly to the right operator with our integrated ACD. Deliver personalized and contextualized responses to meet your customers’ expectations promptly.
Manage your call campaigns with the dialling mode of your choice: Preview, Progressive, AMD Progressive, Predictive, Automatic. Create callback and prioritization rules to target your outbound calls.
Proactively personalize your outbound calls through CRM integration. Optimize your agents’ time with answering machine detection and automatic campaign updates.
Centralize your communication channels (Mail, SMS, Chat, Chatbot, Voicebot, Social Networks) and make your advisor’s day-to-day work easier. Benefit from optimized routing functions on every channel.
Engage your customers more by multiplying entry points and bouncing between channels. Be there where your customers expect you, with extended opening hours.
As a cloud telephony solution, Diabolocom is also a telecom operator, guaranteeing premium voice quality. Diabolocom can supply and/or port your telephone numbers anywhere in the world.
Diabolocom offers regional numbers, special numbers, toll-free numbers and premium-rate numbers.
“Diabolocom is in line with Carrefour Banque’s strategy, which to better serve its customers, relies on both innovation to improve the customer experience with new digital functionalities and reinforced integration into the Carrefour universe.”
“In 6 months, we have deployed nearly 160 branches and 600 advisors working in them.”
Catherine De Oliveira, Flow Management Department Manager
Thanks to Diabolocom’s generative AI, Culligan has seen a significant optimization of its customer service ROI and increased customer satisfaction, with an NPS score of 75, an industry record.
“Diabolocom’s solution has been a game changer for our agents. We’ve reduced our voicemail processing time by over 50%.
Emmanuelle Duschesne, Director of Customer Experience and Transformation
“Since integrating Diabolocom, we’ve been able to manage our Quality of Service more easily and achieve our objectives. At the same time, we have doubled our outgoing call volumes.”
“All our call center advisors and managers were able to use all the tool’s functionalities without delay.”
Olivier Flattet, Prospects Call Center Manager
Combine customer data and use the features of two powerful customer relationship solutions to manage your interactions on a single platform.
Keep track of the entire history of interactions with each customer: all calls and conversations are automatically logged in the relevant Salesforce objects along with supporting annotation.
Customize your interactions with prospects and existing customers to generate more revenue using our Microsoft Dynamics integration. Preview calls ahead of time to increase customer satisfaction.
Replay customer interactions for better quality control and to train your agents.
Centralize and automate your customer communications by integrating Diabolocom with ServiceNow.
Qualify and prioritize incoming calls routed from the Diabolocom solution using the caller number recognition and direct routing functions to the customer service representative.
Boost your call campaign performance and improve your customer service productivity with the Diabolocom integration.
Access the Diabolocom agent workspace directly from your Oracle interface. Your agents have all their business tools on a single interface.
Add your call centre management to Zendesk in a matter of clicks! Your inbound and outbound calls are automatically logged to the relevant Zendesk ticket.
You’re just a click away from call logs and recordings. You can use the call history to give your phone conversations context.
All the data from your CRM can be used to automate requests and create workflows.
A call concerning the status of an order? Thanks to our integration and voice synthesis, your agents are fully prepared to handle any call quickly and efficiently, freeing up more time to focus on the higher value calls.
Meet the operational needs of your sales and customer service teams. Focus on ease of use and personalize customer interactions with just a few clicks. Benefit from rapid deployment and manage your inbound calls and outbound campaigns autonomously.
Benefit from exceptional stability and voice quality on inbound and outbound calls worldwide, thanks to the high-performance technical infrastructure of Diabolocom, a telecom operator and cloud telephony solution.
Take advantage of the potential of our telephony solution by integrating it with your CRM to maximize your performance. Your customer interaction data remains accessible at all times.
Hosted on a European Cloud, Diabolocom AIs are based on proprietary technologies specially designed for customer relations. Accessible in our telephony solution or via API, they enable you to enhance customer satisfaction while reducing operational expenses.
Explorez tous les aspects relatifs au déploiement de la solution de messagerie de Diabolocom.
Explorez le programme de formation aux API de Diabolocom.
Explorez tous les aspects relatifs à la gestion des appels entrants dans le logiciel Diabolocom.
Explorez tous les aspects relatifs à la configuration d’une campagne d’appels sortants.